In the legal context, total quality management (TQM) is really about maximizing efficiency and productivity while increasing client satisfaction and plugging revenue leaks. Many industries have adopted total quality management (TQM) and similar processes to continually improve internal operations and provide the best possible experience for end-users (i.e., customers). For many reasons, law firms have been slow to take the same approach. However, it would provide significant benefits without requiring an enormous, disruptive effort.